Terms of service

1. Agreement

This agreement comprises these terms of service, information provided in the ordering process, and any specifically agreed-upon terms. In case of conflict, specially agreed terms take precedence, provided they do not contravene mandatory consumer protection laws.

2. Parties

Seller:
Noble Atelier
Bukta 18, 3058 Solbergmoen
Email: info@noble-atelier.no
Phone: +47 92276563
Organization Number: 934776739

Buyer:
The consumer who places the order, hereinafter referred to as "the Buyer."

3. Prices

All prices are stated in Norwegian Kroner (NOK) and include applicable taxes, fees, and delivery costs. Any additional costs not disclosed before the purchase shall not be borne by the Buyer.

4. Conclusion of Agreement

The agreement becomes binding when the Buyer submits an order through the Seller's online platform. However, if there is a typographical or technical error in the offer or order that the other party knew or should have known about, the agreement is not binding.

5. Payment

Accepted payment methods include Vipps, Stripe, PayPal, and credit/debit cards. Payment is processed at the time of order confirmation. For credit/debit card payments, the amount may be reserved upon ordering and charged upon shipment. For PayPal and Stripe, the amount is charged immediately upon order confirmation.

6. Delivery

Delivery is considered complete when the Buyer, or someone authorized by the Buyer, has received the goods. Unless otherwise specified, the Seller will deliver the goods without undue delay and no later than 30 days after the order is placed. Delivery is made to the address specified by the Buyer unless otherwise agreed.

7. Risk of Goods

The risk for the goods passes to the Buyer when they have been delivered in accordance with section 6.

8. Right of Withdrawal

Unless the agreement is exempt from the right of withdrawal, the Buyer may withdraw from the purchase within 14 days without providing any reason. The withdrawal period expires 14 days after the day the Buyer, or a third party other than the carrier and indicated by the Buyer, acquires physical possession of the goods.

To exercise the right of withdrawal, the Buyer must inform the Seller of their decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). The Buyer may use the attached model withdrawal form, but it is not obligatory.

The right of withdrawal does not apply to:

• Services that have been fully performed if the performance has begun with the consumer's prior express consent and acknowledgment that they will lose their right of withdrawal once the contract has been fully performed.

• Goods made to the consumer's specifications or clearly personalized.

• Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

9. Effects of Withdrawal

If the Buyer withdraws from this contract, the Seller shall reimburse all payments received from the Buyer, including the costs of delivery (except for the supplementary costs resulting from the Buyer's choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller), without undue delay and in any event not later than 14 days from the day on which the Seller is informed about the Buyer's decision to withdraw from this contract.

The Seller will carry out such reimbursement using the same means of payment as the Buyer used for the initial transaction unless the Buyer has expressly agreed otherwise; in any event, the Buyer will not incur any fees as a result of such reimbursement.

The Seller may withhold reimbursement until they have received the goods back or the Buyer has supplied evidence of having sent back the goods, whichever is the earliest.

10. Defects and Complaints

If there is a defect in the goods, the Buyer must notify the Seller within a reasonable time after the defect was discovered or should have been discovered. Complaints made within two months after the Buyer discovered the defect are always considered timely. The Buyer has the right to complain about defects that appear within two years from the date of delivery. For goods intended to last significantly longer, the complaint period is five years.

To file a complaint, the Buyer should contact the Seller via email at info@noble-atelier.no providing a description of the defect and, if possible, photographic evidence.

11. Seller's Rights in Case of Buyer's Default

If the Buyer fails to pay or fulfill other obligations under the agreement or law, and this is not due to the Seller or circumstances on the Seller's side, the Seller may, in accordance with the provisions of the Consumer Purchases Act, retain the goods, demand fulfillment of the agreement, cancel the agreement, and/or claim compensation from the Buyer.

12. Personal Data

The Seller processes personal data in accordance with the applicable data protection laws and regulations. For more information, please refer to our Privacy Policy.

13. Governing Law and Jurisdiction

These terms are governed by Norwegian law. Any disputes shall be subject to the jurisdiction of Norwegian courts, with Oslo District Court as the agreed legal venue.

14. Dispute Resolution

If the Buyer has a complaint, they should first contact the Seller to seek a resolution. If the parties are unable to resolve the dispute amicably, the Buyer may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation. The Consumer Authority is available at phone number +47 23 400 600 or www.forbrukertilsynet.no.kildeboksen.no

The European Commission's Online Dispute Resolution (ODR) platform can also be used if the Buyer is a consumer residing in another EU country. The complaint can be submitted at http://ec.europa.eu/odr.kildeboksen.no